F30 Privacy Policy – User Information Protection
Last updated: 2026. Please read this policy carefully before using the f30 platform.
1. Information We Collect
When you register and use the f30 platform, we collect certain categories of information to ensure our services are delivered securely and efficiently. The information we collect includes:
- Account information: Full name, date of birth, email address, phone number, and identity verification details required during registration.
- Device & browser information: Device type, operating system, browser type, IP address, and general location data for security and fraud detection purposes.
- Payment information: Transaction details in Malaysian Ringgit (RM/MYR), and the deposit and withdrawal methods used. We do not store full card numbers — sensitive information is handled by payment processors that comply with industry security standards.
- Cookies and usage data: Navigation data, pages visited, session duration, and in-platform preferences, used to improve the overall user experience.
Collecting this information is necessary for f30 to operate the platform securely, meet legal obligations, and deliver relevant services to users in Malaysia.
2. How We Use Your Information
Information collected by f30 is used solely for the following purposes:
- Verifying user identity and preventing fraudulent registrations or suspicious activity.
- Processing deposits and fund withdrawals in Malaysian Ringgit (MYR) securely and in a timely manner.
- Sending account-related notifications, active promotions, and relevant platform updates.
- Complying with legal obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
- Analysing usage patterns to improve the performance, security and usability of the f30 platform.
- Providing effective customer support whenever users reach out to us.
F30 will not use your personal information for any purpose beyond those stated above without your explicit consent.
3. Cookies, Tracking & Data Storage
Cookies & Tracking Technology
The f30 platform uses cookies and similar tracking technologies to store session preferences, maintain login status, and collect platform analytics data. Cookies used include session cookies (deleted after the session ends) and persistent cookies (stored for a defined period).
You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some features on the platform.
Data Storage & Security
All personal information is stored on servers protected with industry-standard encryption. f30 enforces strict access controls to ensure only authorised personnel can access user data. Account information is retained for as long as required by law or for the duration your account remains active. Once an account is permanently closed, data will be deleted or anonymised in accordance with the defined retention period.
4. Sharing Information with Third Parties
F30 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. However, information may be shared in the following limited circumstances:
- Payment processors: Transaction information that must be shared with licensed payment gateway providers to process RM deposits and withdrawals.
- Technical service providers: Infrastructure providers that support platform operations are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.
- Legal requirements: When directed by a competent authority such as a law enforcement agency or relevant regulatory body.
In all cases of information sharing, f30 ensures that all receiving parties uphold a level of data protection equal to or greater than the standards set out in this policy.
5. User Rights, Policy Changes & Contact Us
User Rights Over Personal Information
As an f30 platform user in Malaysia, you have the following rights regarding your personal information:
- Right to access: You may request a copy of the personal information we hold about you.
- Right to rectification: You may request corrections to any inaccurate or incomplete information via your account settings or by contacting customer support.
- Right to erasure: You may request the deletion of your personal data, subject to applicable legal data retention obligations.
- Right to withdraw consent: You may withdraw consent for specific data processing at any time, without affecting the validity of any processing carried out prior to withdrawal.
Changes to This Privacy Policy
F30 reserves the right to update this Privacy Policy from time to time to reflect changes in operational practices or legal requirements. Any material changes will be communicated to users via in-platform notifications or to their registered email address. Continued use of the platform after a policy change takes effect will be considered acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact the f30 support team through the official channels available after log in to your account. You may also refer to the FAQ for more information on privacy and account security.
Support email: [email protected]
Have questions about your data privacy, or ready to get started on the f30 platform safely?